Terms of service
1. Agreement to these Terms
GentleFirsts.com (“GentleFirsts,” “we,” “us”) offers educational digital guides, printable tools, free starters, and related website content (the “Services”).
By visiting the site, creating an account, joining an email list, downloading a free resource, or purchasing a product, you agree to these Terms of Service and to our Privacy Policy. If you do not agree, please do not use the Services.
If there is a conflict between these Terms and the Privacy Policy regarding personal information, the Privacy Policy controls for that topic.
2. Who we are and who the Services are for
GentleFirsts is a premium educational baby-care publishing brand. The initial library is developed for U.S. parents and caregivers of children from birth through age 3, unless a product page states otherwise.
The Services are intended for adults. They are not directed to children.
3. Educational information — not medical advice
GentleFirsts content is general educational information. It is not individualized medical advice, diagnosis, treatment, emergency guidance, or a substitute for care from a pediatrician or other qualified healthcare professional.
Every child and situation is different. For concerns about health, symptoms, feeding, development, medication, allergy risk, or another medical issue, contact an appropriate qualified healthcare professional. For a medical emergency, call 911 or your local emergency service.
See also: Parent Resource Disclaimer.
4. Digital products and delivery
Unless a product page says otherwise, GentleFirsts products are digital goods. After successful payment, access is provided through the delivery method presented during checkout and in related order communications. Digital products do not include physical shipping.
Details: Digital Purchase & Download Policy and Shipping Policy.
5. License and permitted use
Your purchase gives you a personal, noncommercial, nontransferable right to use the purchased files. You may save the files to your own devices and print reasonable copies for your personal household use.
When a guide includes a checklist or caregiver handoff tool, you may print or share that practical page with a caregiver for the purpose of caring for your child. That does not grant permission to redistribute the full product or make it publicly available.
Not permitted:
- Reselling or sublicensing the files
- Uploading the files to public websites, shared drives, marketplaces, or file-sharing services
- Redistributing the full product to other households or organizations
- Using the content as the basis for a competing commercial product
Free starters and website articles remain subject to these Terms and any notices on those pages. You may not scrape, republish, or commercially exploit site content without written permission.
6. Refunds
Refund and delivery-problem handling is described in our Refund Policy and Digital Purchase & Download Policy. In short: because digital products can be accessed immediately, digital purchases are generally final after access or download has been provided, except where applicable law requires otherwise, or where a duplicate charge, access failure, or corrupt/incorrect file needs review and correction.
7. Accounts, orders, and communications
Provide accurate information at checkout and when contacting support. You are responsible for keeping account credentials confidential if you create an account.
We may send transactional messages about orders and account activity. Marketing emails, when sent, include an unsubscribe option. See the Privacy Policy for how we handle personal information.
8. Acceptable use of the website
You agree not to:
- Misuse the site or interfere with its operation
- Attempt unauthorized access to systems, data, or other users’ information
- Use the Services for unlawful purposes
- Misrepresent your identity or affiliation when contacting us or using forms
We may suspend or limit access when we reasonably believe these Terms have been violated.
9. Intellectual property
Site content, product files, branding, and related materials are owned by GentleFirsts or its licensors. Purchase and free downloads grant only the limited rights described in these Terms and the Digital Purchase & Download Policy. All other rights are reserved.
10. Disclaimer of warranties
THE SERVICES AND DIGITAL PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, GENTLEFIRSTS DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT CONTENT WILL MEET EVERY PERSONAL EXPECTATION.
Some jurisdictions do not allow certain warranty disclaimers. In those places, some of the above may not apply to you.
11. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, GENTLEFIRSTS AND ITS OWNER WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS.
OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICES OR A PURCHASE WILL NOT EXCEED THE AMOUNT YOU PAID TO GENTLEFIRSTS FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE CLAIM (OR, IF YOU PAID NOTHING, FIFTY U.S. DOLLARS).
Some jurisdictions do not allow certain liability limits. In those places, some of the above may not apply to you. Nothing in these Terms limits rights you may have under applicable consumer law that cannot be waived by contract.
12. Indemnity
To the fullest extent permitted by law, you agree to defend and hold harmless GentleFirsts and its owner from claims arising out of your misuse of the Services, your violation of these Terms, or your violation of others’ rights — except to the extent caused by our willful misconduct.
13. Changes
We may update these Terms from time to time. The version posted on this page applies when you use the Services. Material changes may be noted by updating the date on this page or by other reasonable notice when required by law.
14. Governing law
These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law rules, except where mandatory consumer protections in your place of residence require otherwise.
15. Contact
Questions about these Terms: use the Contact page, email anthony@gentlefirsts.com, or write to GentleFirsts, 549 Barber St, Sebastian FL 32958, United States. Phone: +1 772-913-2225.