Refund policy
Overview
GentleFirsts sells digital guides and printable tools. Unless a product page says otherwise, purchases are digital goods delivered electronically. No physical item is shipped.
This Refund Policy works together with our Digital Purchase & Download Policy. If anything here seems to conflict with that page on refunds or delivery problems, follow the Digital Purchase & Download Policy for those topics until this page is updated.
Digital purchases
Because digital products can be accessed immediately, digital purchases are generally final after access or download has been provided, except where applicable law requires otherwise.
When we will review a request
Contact us if:
- You received a duplicate charge for the same order
- You cannot access the purchased file after a reasonable attempt to follow the delivery instructions
- You received a corrupt or incorrect file
We review these situations in good faith and correct them where appropriate (for example by restoring access, replacing a file, or addressing a billing error).
How to contact us
Use the Contact page and include:
- The email used at checkout
- Your order number (if you have it)
- A short description of the problem
Support email: anthony@gentlefirsts.com
What this policy does not change
- Educational content is not a substitute for medical or clinical advice. Dissatisfaction with general educational information alone is not, by itself, a refund reason.
- License and permitted use are described in the Digital Purchase & Download Policy.